FAQs

How it Works

1. Order your DockBox online for the upcoming week. 

2. Pick up your DockBox at one of our regular pickup locations.
  • Portland (Wednesdays) - pickup at B-line Warehouse from 2 p.m. - 4:30 p.m.
  • Newport (Wednesdays & Fridays) - pickup at Local Ocean Restaurant from 11 a.m. - 4 p.m. 
  • Corvallis (Fridays) - pickup at Common Fields Tap Room from 11:30 a.m. - 4 p.m. 
  • Shipped (Wednesdays) - $21 shipping fee - available in Oregon and Washington.  Orders ship via UPS on Wednesdays, and can be expected to arrive Thursday or Friday depending on your location.

    *Holiday DockBox pickup day and times may differ from the regular weekly pickup. (Thanksgiving, Christmas, New Years, and Valentine's Day weeks)

    3. Enjoy! Cook + eat your Local Ocean seafood in the comfort of your own home. 

     

    Ordering

    How do I know when to order? Subscribe to our email list - we send out weekly emails to announce when DockBox is available to order.  

    When is the deadline for placing my order? 
    • For orders picked up or shipped out on Wednesdays, place your order by Sunday at midnight. 
    • For orders picked up on Fridays, place your order by Tuesday at midnight. 

    Help! I'm having trouble placing my order! Email us at dockbox@localocean.net and we can help you get your order placed. 

    I forgot an item, can I add to my order? Yes! Email us at dockbox@localocean.net and we can add items to your order. 

    I'd like to order more than one box, how do I do that? If you would like more than one box, please place a separate order for each box.  We assume that all items selected in one order are going to the same place and can be packed together. 

    My plans changed and I need to cancel my order. Sure thing! You can view our cancellation policy here.  

    Pricing & Fees

    What is the minimum order requirement?  Our order minimum is $65.

    Is there a "shipping fee" associated with my pickup location?  There is a flat $21 shipping fee for DockBox Shipped orders (this fee is subject to change).  

    Pick Up & Packaging

    Where is the pickup location? 

    Can I have someone else pickup my order? Totally!  Just make sure that they know the name and order number on the order.  The one exception is for orders containing alcoholic beverages - you must be present to pickup since we will check that the name on your order matches the name on your I.D.

    Can I have my box delivered? We are now offering DockBox shipped directly to to your home!  Currently, this service is open to Oregon & Washington addresses.  Please inquire if you would like to have nonperishable items (such as canned tuna) shipped outside of Oregon. Alcoholic beverages are not available for shipping - orders containing alcohol beverages will have those items cancelled and refunded. 

    Can I return the box?  No. However, we gladly accept the box liner and ice packs for sanitization and reuse.  Please recycle the cardboard box itself, as we are unable to sanitize those properly. 

    Help!  I missed my pickup window! View our missed pickup policy here.  

    Special Dietary Needs

    I have a food allergy, where can I find information on ingredients?  For specific information on ingredients, please email us at dockbox@localocean.net

    Can you exclude or substitute an item from the meals?  No, we are unable to offer exclusions or substitutions for any reason.  We are happy to let you know exactly how items are packed and help you determine if it's possible to exclude a food item when cooking the meal.